Tutor-to-Me

Cancellation Policy

Last updated: 15 October 2026

Tutor-to-Me uses a family wallet model, not subscriptions. Lessons and learning activities are paid from the wallet at their actual cost. There is nothing to cancel — you stay in control of your credit, your payment method, and how much your child spends.

Managing your credit and auto-refill

  • Turn off auto-refill any time — from the parent dashboard, or by emailing us from the parent account's address. This stops future automatic top-ups.
  • Remove your saved payment authorisation — you can remove the auto-refill authorisation (card or UPI Autopay) held with our payment provider, Razorpay, whenever you wish. Existing credit stays usable until 31 March (the end of the Indian financial year), regardless of payment method status.
  • Credit expires after 31 March — any unused credit in the wallet expires at the end of each financial year and cannot be carried forward. Plan your child's learning within the year.
  • Spending cap per child — you can set a monthly spending limit for each child from the parent dashboard, and lessons will not start if that cap is reached.

How lessons are paid

Each child's lessons and learning activities are charged from the wallet at their actual cost, and you can see every child's charges in the parent dashboard. A lesson starts only while the wallet has credit, and a lesson already running is never stopped. When the credit runs out, new lessons wait until you add more.

Your child's learning record is kept safe

Turning off auto-refill or removing your saved payment authorisation does not erase your child's learning history. Their profile, progress and concept-mastery record are retained securely in the system, so when you add credit again your child picks up exactly where they left off — nothing is lost.

If you would rather have the data removed entirely, that is your right: ask us to delete the account under the Privacy Policy and we will erase the family's data, including learning records.

Coming back

Your child can always resume learning after a break. Add credit to the wallet and the tutor continues from where the child left off — the curriculum, progress and concept mastery are all preserved.

Questions? Write to us at hello@tutor2me.ai.

Tutor-to-Me is an AI-based learning app. It is not a replacement for schools or human teachers, and like any AI it can make mistakes. Please check anything important with your child's teacher or textbook.