Refund Policy

Last updated: 15 October 2026

Tutor-to-Me uses a family wallet where you add credit to pay for lessons and learning activities as your child uses them. Paid credit is not refundable. Starting credit given to new children is also not refundable. This policy and its exceptions are explained below.

Paid credit is not refundable

• Credit you add to the wallet, once charged, is not refundable — in full or in part — even if unused.
• Unused credit is valid until 31 March (the end of the Indian financial year). Any credit remaining after that date expires and cannot be refunded or carried forward.
• If you turn off auto-refill, existing credit stays usable until the expiry date; turning off auto-refill does not refund the credit already in the wallet.

Starting credit is also not refundable

Each new child receives a gift of starting credit. This starting credit is also not refundable, and the same expiry rules apply: unused starting credit expires on 31 March of the financial year it was received. Your family's total gift credit across all children is limited to ₹2,000 per family.

What you see before you pay

Before any payment, signup shows the amount you will add to the wallet, the parental consent you agree to, and the refund policy. Nothing is charged until you confirm in the payment window.

Payment errors — the only exception

Genuine payment errors are the only reason for a refund: if you are charged twice for the same top-up (duplicate charge), or money is debited from your account but no credit is added to the wallet, write to us with the parent account email and the transaction reference. We will verify and refund the erroneous charge to the original payment method, typically within 5–7 business days.

How to raise a payment issue

Email us with the parent account email and the transaction reference. We respond to payment issues on priority.

Questions? Write to us at hello@tutor2me.ai.